General

My Account

• Document Requested
• Close my account temporary
• Change Password
• Change identity information
• Change Email Address
• Change Postal Address

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Deposit

• Flexepin
• Bank card
• I can’t deposit with my bank card VISA
• Cashlib
• Instant Banking
• eZeeWallet

Withdrawal

• Bank transfer
• Withdrawal pending
• Withdrawal not received
• Not possible to place a withdrawal

Bonus & Promotions

• Hanami Happy Hour
• Welcome offer
• I would like a bonus
• I haven't received my bonus
• Use Bonus
• Cancel my bonus

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Technical Issue

• ⚠️ Clear cache and delete cookies (Computer)
• ⚠️ Clear cache and delete cookies (Mobile)
• Technical issue during a game
• I no longer have access to certain games
• Access to the site impossible
• Password reset email not received

Casino Guide

• Become VIP
• Manage favorites
• Responsible Gaming
• What is volatility?
• What is RTP?
• Slot machines that accept small bets

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