If you haven't received your bonus or free spins following a promotional offer, this could be due to several factors. We invite you to follow these steps:
💡 You've come to the right place if you're experiencing an issue like or similar to the following examples:
- You received an email/text message mentioning a bonus, but nothing appears in your player account
- You received an email/text message mentioning free spins, but nothing appears in your player account
- You're in the leaderboard, but haven't received your winnings
- The amount of your winnings is incorrect
- You can't find your welcome offer
🚨 Please note that as stated in our Terms and Conditions, all commercial offers are limited to one per household, postal address, IP address, family, payment method, and phone number.
1) Check the promotion terms and conditions
- Our promotions may have different terms and conditions
- Depending on the promotion you participate in or have received, winnings or bonuses are credited at different times
- For example, some promotions are credited at the beginning of the week, midweek, from 10 a.m., from 6 p.m., etc.
- Verify these rules by consulting the terms and conditions of each of our promotions
- To do this, select the promotion of your choice via our promotional page, or consult the email received, then scroll to the bottom
- The offer conditions are indicated there!
2) Check your settings
- We invite you to first use Google Chrome (our site has been optimized to work with this browser)
- Clear your cache and delete your cookies using our articles
🚨 These two types of browsing data must be cleared from “All Data” You will find this option in the advanced settings - Log back into your player account and check the “Bonus” tab to see if it has been credited
3) The problem persists
- If the time limit has passed and your bonus still hasn't appeared, contact us via our live chat or email.
- Be sure to provide us with as many details as possible, including the name of the promotion
We also recommend taking a screenshot of the email you received, for example, so our advisors have as much information as possible. - Once we have received all the information, our team will get back to you!
Thank you for your understanding!