If your withdrawal has been validated, but you have not received it on your bank account, we invite you to follow the following instructions:
1) Time required to receive Withdrawal
- Withdrawals are validated in 48 hours on average once your player account is verified
- Once your withdrawal is validated, the time to find the amount appear on your bank account is 2 to 5 working days
- We invite you to wait during this processing time!
2) Deadline for receipt exceeded
- Time to receive may vary depending on your bank
- We therefore invite you to wait 3 additional working days, to ensure that the amount is not credited
- This additional time has passed, if the problem persists, contact us!
3) Contact us
- Send us your request via our live chat or e-mail: support@sakuraslots.com
- Send us a bank account statement for the entire period (from the last 10 days)
- Once the document are received, our dedicated service will analyze your request
- We will answer you by email !
Thank you for comprehending!