If you experience a technical issue during your games or experience a bug in a game, it is imperative to take certain steps. Here are the steps to follow:
💡 You are on the right article if you have encountered a technical issue such as or similar to the following examples:
- My winnings were not credited or the amount does not match
- The dealer drew two cards
- The dealer did not deal me any cards
- I was disconnected from the game
- The game is slow
- The bet I canceled was not credited or the wrong amount was credited
- I purchased a bonus, but it was not credited
🚨 It is imperative that you complete the steps below so that our support team can analyze your request.
1) Check your settings
- We recommend using Google Chrome first (our site has been optimized to work with this browser).
- Clear your cache and delete your cookies using our articles.
🚨 These two types of browsing data must be cleared from "All Data." You'll find this option in the advanced settings. - Log back into your player account and check if the issue still persists.
2) Prepare your information
If the previous steps did not resolve your technical issue, gather the following information:
- Date and time of the issue :
- Game name :
- How much did you bet :
- How much did you win :
- What was your balance :
- Did the issue occur during bonus rounds ?
- Is the issue related to a promotion, and if so, which one ?
- Do you have a screenshot ? (Optional)
3) Contact us
- Once you have completed the form above, contact us via our live chat or email.
- Our technical support team will get back to you as soon as possible !
Thank you for your understanding!