When you are unable to log in to your player account, an error message will appear. This login failure can be due to several factors:
1) One of the details entered is incorrect
- Incorrect password :
৹ If you no longer remember your password, we invite you to change it using the "Change my password" article.
- Incorrect email address :
৹ If the email address you registered with is incorrect, we invite you to change it using the "Change my email address" article.
2) Account inaccessible
- Account closed :
- ৹ If your account is closed, we invite you to follow the steps in the "Reopen my account" article.
3) Login attempts reached
- You have 10 password attempts:
৹ After 10 failed attempts, your account is locked. Please contact us via our live chat or by email.
Thank you for your understanding!