If you don't appear in the leaderboard, this could be due to several factors. We encourage you to follow these steps:
1) Check the promotion terms and conditions
- Our promotions may have different terms and conditions.
- If you're not in the leaderboard, it's possible that you're playing the wrong game, or that certain conditions aren't met.
- For example, some promotions require a minimum bet, or only consider the highest multiplier, etc.
- Check these rules by consulting the terms and conditions of each promotion before participating.
- To do this, select the promotion of your choice via our promotional page, then scroll to the bottom.
- The terms and conditions of the selected offer are indicated there!
2) Check your settings
- We recommend using Google Chrome first (our site has been optimized to work with this browser).
- Clear your cache and delete your cookies using our articles.
🚨 These two browsing data must be cleared from “All Data” You'll find this option in the advanced settings.
3) The problem persists
- If you still don't appear in the rankings, contact us via our live chat or email.
- Be sure to provide us with as much detail as possible, including the name of the promotion.
- We also recommend taking a screenshot so our advisors have as much information as possible.
Once all the information has been received, our team will get back to you!
Thank you for your understanding!